Please note: We do not accept Mental Health Care Plans
Frequently Asked Questions
Welcome to our FAQ page. Here you’ll find answers to some of the most common questions about appointments, cancellations, and our services. If you can’t find what you’re looking for, please feel free to contact us.
Do You Accept Mental Health Care Plans (MHCP) ?
No. Counsellors are not approved providers under Medicare, so we are unable to accept Mental Health Care Plans. Our fees are structured to be comparable to the typical gap payment people may pay elsewhere after a Medicare rebate, however there is no Medicare rebate available for our services.
Do I Need a Referral to Book an Appointment?
No referral is required. You can book directly with us at any time.
What Can Counselling Help With?
Counselling can help with a wide range of concerns, including stress, anxiety, relationship difficulties, life transitions, work or study pressures, low mood, and personal development. If you’re unsure whether counselling is right for your situation, you’re welcome to reach out and ask.
How Long are Sessions?
Sessions are typically around 55 minutes long.
What is the Cost of Sessions?
The cost of sessions is dependent on who you see, and if you are a private client or NDIS client.
Sessions with Lindsey are $197 (Incl. GST), Sessions with Rebecca are $197 (Incl GST), Sessions with Jess are $177 (Incl GST)
NDIS sessions are priced as per the NDIS Pricing Agreement, and are $156.16 per session.
What is Your Cancellation Policy?
We require 48 hours’ notice if you need to cancel or reschedule an appointment.
Late cancellations or missed appointments may incur a cancellation fee equal to the full session fee.
Failure to attend an appointment without prior notice will result in the full session fee being charged, and all future appointments may be cancelled. We will attempt to contact you via phone, SMS, and email. If we do not receive a response within a specified timeframe, your future appointments will be cancelled and offered to clients on the waitlist.
Appointment reminders are sent one week in advance via email, followed by a confirmation reminder 72 hours prior via SMS, giving clients ample time to cancel or reschedule if needed.
Cancellation fees may be waived in emergent circumstances outside of the client’s reasonable control.
How do I book an Appointment?
You can book your appointment by clicking the "Book Appointment" button which should be present at the top of this webpage. Alternatively, you can visit https://clientportal.zandahealth.com/clientportal/psychd, email psychdtherapy@outlook.com, or call 0403 868 403.